CALIDO
Warranty Coverage:
Duration: Our products come with a [one/two/three]-year warranty from the date of purchase.
Scope: The warranty covers manufacturing defects and issues arising under normal usage conditions.
Exclusions: The warranty does not cover damage due to misuse, abuse, accidental damage, unauthorized repairs, or normal wear and tear.
Claims Process: To file a warranty claim, contact our customer service team at contact@calidoglobal.com with proof of purchase and details of the issue.
Warranty Service:
Repair or Replacement: We will repair or replace defective products at no additional cost if caused by manufacturing defects and issues arising under normal usage conditions.
Shipping Costs: Calido Global will cover shipping costs for warranty claims within the first 30 days if caused by manufacturing defects and issues arising under normal usage conditions. After 30 days, the customer is responsible for shipping costs.
Refund Policy
Eligibility for Refunds:
Timeframe: Refund requests must be made within 30 days of the purchase date.
Condition: Items must be returned in their original condition, unused, and with all original packaging and tags.
Refund Process:
Initiate a Refund: Contact our customer service team at contact@calidoglobal.com with your order number and reason for the refund.
Return Shipping: The customer is responsible for return shipping costs unless the item received was defective or incorrect.
Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Exchange Policy
Eligibility for Exchanges:
Timeframe: Exchange requests must be made within 30 days of the purchase date.
Condition: Items must be returned in their original condition, unused, and with all original packaging and tags.
Exchange Process:
Exclusions : Items Purchased on (Special-request) basis, not from stock items.
Initiate an Exchange: Contact our customer service team at contact@calidoglobal.com with your order number and details of the item you wish to exchange.
Return Shipping: The customer is responsible for return shipping costs unless the item received was defective or incorrect.
New Item Shipment: Once we receive and inspect the returned item, we will ship the replacement item.